How to contact us
Sales: Call +86 (0) 159 6228 5577 jhon@cooper-bussmann.com.cn Alternatively you can contact us using our live chat facility accessed
Customer Services: Call +86 (0) 512 6222 7090 jhon@cooper-bussmann.com.cn from our website at the right of any page.
Technical Support: Call +86 (0) 181 2007 1137 jhon@cooper-bussmann.com.cn
*Delivery tracking is available to registered customers placing orders for items over 1kg in weight or RMB1000 (excluding VAT). Only applies to PRC. mainland addresses.
SAME DAY DESPATCH
If it is before 5 p.m. (excluding weekends, holidays in mainland China and other mainland China holidays), we usually send inventory on the day of receipt of the order.
Orders will be sent to mainland China by express or carrier. Only the goods in stock can be used for the delivery of the day.
DATE OF DELIVERY
It is suggested that you should contact the customer service (0512-6222 7090; customer service QQ:1492209966) to consult the specific delivery period before the order, so as not to delay your purchase arrangement. If your order is subject to a change in the delivery date, CRO Electric will undertake to inform you at the first time.
Enjoy Free Standard Shipping With Your Purchase!
Free domestic shipping within the CHN. is included with each and every purchase at BM&CRO order and no minimum amount is required. Your purchase will ship standard ground via DEPPON and should arrive at its destination within 2-4 days.
For more expedited shipping, you can also select other shipping options via SF-express at additional shipping costs.
If you have any questions regarding shipping or delivery, please send us an Online Inquiry or call our Customer Service department at 159 6228 5577. Email : jhon@coopper-bussmann.com.cn
WAREHOUSE SELF - LIFTING:
choose the warehouse for free freight. After receiving CRO electric notice, take notice information, personal identity card (or the letter of attorney with the official seal) to pick up the goods.
Delivery address: No. 1368 Wuzhong Road, Wuzhong District, Suzhou
Contact phone: +86 (0) 51262227090
Delivery time: 10:00---17:00 from Monday to Friday
LOGISTICS TRACKING
Logistics information supports 2 ways to check order list quickly and enter order details.
1, order list page view Logistics: enter the member center, click "check the logistics", show the express company and express single number, enter the third party logistics platform, enter the express single number, can view the logistics information.
2, order details page view Logistics: enter the details of the order, click "Express single number", enter the third party logistics platform, enter the express single number, can view the logistics information.
WHAT ARE THE PROBLEMS TO BE PAID ATTENTION TO WHEN SIGNING THE GOODS?
1, the delivery package is usually attached with goods, orders and packing list. In order to ensure your interests, after delivery, please check it on the spot. If the goods are damaged during the transportation, please do not sign in, and contact the representative of the customer service of the business city.
2, in the three working days of your signing of the goods, if the quantity of the goods is wrong, the model is not in conformity with the quality of the product, please give the information to the customer service representative of the commercial city in time and attach the physical label and the clear picture of the goods.
If the above problem is unable to solve your problem, please answer your questions by online customer service (QQ:1492207755) or by calling +86 (0) 51262227090.Enjoy Free Standard Shipping With Your Purchase!
